- Shipping and Delivery
- Warranty Information
- International Sales
- Returns and Refunds
- Ordering
- California E-Bike Regulations
ElectricTrike.com is a subsidiary brand of ELECTRIC TRIKE LLC. Users must follow the instructions and warnings contained on this page, in supplied videos and in manual where supplied (online PDF) for safety. Do not attempt to operate your bike, trike, or conversions system from ELECTRIC TRIKE LLC until you have adequate knowledge of its control and operation. Damage caused by failing to follow instructions is not covered under warranty and could result in dangerous situations, accidents, injury to you and others, damage to the bike, damage to property, injury, or death. If you have any questions about assembly or operation contact Electric Trike at 1-800-375-0224 or by email at support@ElectricTrike.com.
Because it is impossible to anticipate every situation or condition that can occur while riding, ELECTRIC TRIKE LLC makes no representations about the safe use of bikes under all conditions. There are risks associated with the use of any bicycle or tricycle that cannot be predicted or avoided and are the sole responsibility of the rider and assumes such risks.
SHIPPING AND DELIVERY
ELECTRIC TRIKE LLC uses multiple freight trucking companies to ship fully assembled electric trikes. Tracking information will be emailed to customers once your electric tricycle leaves our facility. We ship to the contiguous USA only and do not ship fully assembled electric trikes outside of the contiguous USA.
Shipping Cost
Shipping for trikes (other than Liberty Trike) ordered from ElectricTrike.com is a flat-rate $250 to anywhere in the contiguous USA.
The Liberty Trike is a $40 flat rate to anywhere in the contiguous USA. These costs are shown during check-out. The shipping cost is not part of the list-price shown on the product page, it is an additional charge.
For shipping to Canada, the shipping cost will be automatically calculated by FedEx during checkout along with an automatically applied discount equivalent to the flat-rate discount for domestic shipping. Please note that you will be billed by FedEx for the brokerage fees and GST/PST taxes. These fees are outside of our control and subject to change. To learn more about shipping to Canada, click here.
High Cost Surcharge Areas
We do reserve the right to charge a shipping surcharge for shipments destined for certain service areas. These are charges above and beyond our normal shipping costs. We will do our best to inform you if your shipment will be subject to this additional cost by contacting you by telephone or email after your order has been placed, as soon as we are aware of the shipping surcharge.
Delivery Schedule & Processing Times
We assemble and ship your electric trike as soon as possible. We will normally ship accessory orders within a day or two and fully assembled trikes within 10 business days but this can vary depending on current supply, other orders and time of year. Please email support@electrictrike.com or call us at 1-800-375-0224 if you need more information.
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WARRANTY
Limited Warranty
All fully assembled electric tricycles are warranted to the original retail purchaser to be complete and free from defects in materials and workmanship for the One Year “Tire-to-Tire” Warranty. The warranty covers every component from manufacturing defects. The warranty begins on the date of delivery according to the tracking data provided by the shipping company. The warranty only covers new ELECTRIC TRIKE LLC products that were purchased from ELECTRIC TRIKE LLC. All other parts and components are excluded from this warranty. ELECTRIC TRIKE LLC products warranties are effective from the date of delivery by the end-user provided the product is purchased in new condition.
What Isn't Covered By The Electric Trike Warranty
Spin Out – This is spinning out the axles inside your dropouts. The torque arm must be always installed. When fixing a flat, make sure your mechanic correctly reinstall the torque arm, or damage can occur.
Over Voltage – Connecting a larger battery, as in larger than the supplied 48-volt battery, can damage the controller and other system parts. Only purchase replacement batteries from ELECTRIC TRIKE LLC.
Improper Battery Maintenance – Is damage to the battery and or battery cells due to improper care and overcharging, undercharging, punctures, dropping the battery, or using a charger that has not been approved for use by ELECTRIC TRIKE LLC. Lithium-ion batteries require proper charging cycles to maintain the life and integrity of the cells. Failure to adhere to the proper care and upkeep could potentially fail the battery and cause damage to the cells, which could result in bodily injury or death.
Damage – Caused by the weather, exposure to water, dropping, or any collision is not covered of any and all provided parts or components, including battery and/or electric systems.
Other Manufacturers – Parts from other manufacturers may carry a warranty with their respective manufacturer, and it will be the purchaser’s responsibility to pursue such warranties.
International Sales (Excluding Canada) – The warranty does not extend to international customers or domestic customers that have taken their electric trike abroad. Regardless of defects in materials or workmanship, ELECTRIC TRIKE LLC will not cover the cost of replacement parts, shipping, or repairs outside of the 48 continental United States. All sales outside of the contiguous USA are final and not subject to our return policy.
What Isn't Covered by the Limited Electric Trike Warranty
Warranties are limited to the replacement of parts and/or products determined by ELECTRIC TRIKE LLC at its sole discretion to be defective.
Warranties do not apply to normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure, and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.
Rentals, Commercial Use & Non-Authorized or 3rd Party Sellers
The ELECTRIC TRIKE LLC limited warranty does not cover or apply to any ELECTRIC TRIKE LLC product used for rental or commercial purposes unless the specific product is designated, labeled, or marketed by ELECTRIC TRIKE LLC as acceptable for rental or commercial use. The ELECTRIC TRIKE LLC limited warranty does not cover or apply to any ELECTRIC TRIKE LLC product sold by a non-authorized reseller or retailer.
WARRANTY CLAIMS
Those parts and/or products which are determined by ELECTRIC TRIKE LLC to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC TRIKE LLC customer service department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC TRIKE LLC customer service at 1-800-375-0224 within the warranty period (stated above). Shipping and handling fees will be paid by ELECTRIC TRIKE LLC.
ELECTRIC TRIKE LLC, at its Sole Discretion, has the Option of Replacing with a New Part or Factory Re-Certified Part. The limited warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC TRIKE LLC shall in no event be liable or responsible for incidental or consequential losses, damages, or expenses in connection with their products. The liability of ELECTRIC TRIKE LLC hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC TRIKE LLC to the repayment of an amount equivalent to the purchase price of the product in question.
INTERNATIONAL SALES (Excluding Canada)
The Electric Trike warranty does not extend to international customers or domestic customers that have taken their Electric Trike abroad. Regardless of defects in materials or workmanship, ELECTRIC TRIKE LLC, will not cover the cost of replacement parts, shipping, or repairs outside of the 48 continental United States. All sales outside of the contiguous USA are final and not subject to our return policy.
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RETURNS AND REFUNDS
The electric tricycles, we offer are high quality tricycles assembled by professionals with years of experience, and we stand behind each electric tricycle we build and ship. If, for any reason, after purchasing your electric trike, you are not 100% satisfied, simply contact customer service to discuss the return.
Returns Within 30 Days
Buyers may return any undamaged and unused products (including fully assembled electric tricycles) within 30 days of delivery for a full refund minus a 25% restocking fee. Shipping charges are non-refundable. Return shipping and insurance are the responsibility of the buyer.
Items must be received at ELECTRIC TRIKE LLC in Croydon, PA, no later than thirty days after our original shipping date. If the electric tricycle is returned in less than new condition or refusal on delivery, In that case, ELECTRIC TRIKE LLC reserves the right to deduct any wear or damages, including excessive mileage or extra shipping costs due to refusal. Please save your box and take extreme care in repackaging the electric tricycle.
Refused Items
Any order that has been shipped and refused by the consignee will have the 25% restock fee and the actual published two-way shipping charges – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it may go through multiple parties until it reaches you.
Warranties are limited to replacement of parts and/or products determined by ELECTRIC TRIKE LLC at its sole discretion, to be defective.
Cancellations
Any order that has been processed will have a 6% processing fee. If an order has been sent to packing, it will have a 15% packing and processing fee. Any order that has been shipped cannot be canceled. All cancellations and modifications to the original order must be made in writing or by email. Send your email to support@ElectricTrike.com.
Shipping Charges
All shipping charges related to returns or repairs not covered under warranty are the buyer’s responsibility. The customer is responsible for the entire cost (not the flat rate, we charge) for shipping and insurance. Shipping charges are non-refundable.
Refunds
Refunds are issued within two days of receipt of the returned merchandise. Please allow 3-6 business days for the credit to appear on your credit card. Any type of refunds, including but not limited to cancellations, refused items, etc., will be made back to the credit card or however the consumer paid.
Not-Received Claim
The company ships items via trackable shipping methods and tracking numbers will be provided to customers upon request to locate items.
In case the customer requests that the product be returned to the company and no damage/shortage was noted on the delivery manifest, and/or no claim was filed by the customer, then the customer agrees to pay for shipping and authorizes the company to debit his/her account for such transaction.
These items are shipped and packed according to the freight company’s policies. Therefore it is the purchaser’s responsibility to check the item prior to riding it and to make adjustments if necessary.
The manufacturers of these products reserve their rights to modify, add or remove parts, add or remove features of the items according to their latest research and development without prior notice to the seller and customers.
Damage and Shortage Claim
Damage resulting from shipping is the responsibility of the shipping company and the purchaser is responsible for notifying ELECTRIC TRIKE LLC on the day of delivery and filing an insurance claim with the shipping company.
Any item that was received by the consignee (customer) without noting any damage/shortage on the delivery manifest is considered to be received without any damage/shortage.
Any item that was not returned for service within seven days from the date on which it was delivered is considered to be free of defect upon arrival.
Non-Merchantability (Usability), or Not as Described Claim
The company must be notified via email within seven days of delivery and the customer must ask for a Return Authorization. Without such Authorization, the return will be refused. No such claim will be accepted after seven days.
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ORDERING
Shop online or call us toll-free at 1-800-375-0224 to place your order. We accept credit cards, Amazon Payments, PayPal, Apple Pay, and a check.
Delivery Schedule & Processing Times
We assemble and ship your electric trike as soon as possible. We will normally ship accessory orders within a day or two and fully assembled trikes within ten business days, but this can vary depending on current supply, other orders and time of year. Please email support@ElectricTrike.com or call us at 1-800-375-0224 if you need more information.
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CALIFORNIA E-BIKE REGULATIONS
California law requires that the trikes we sell in California meet specific performance classifications and be labeled with a sticker identifying this. Modifying the capabilities of your trike may be breaking California law.
Customers with California shipping addresses should know: Some of our tricycles will be modified before shipment in order to meet California law. These tricycles will have electronic speed limits, and their specifications may vary from the same tricycles shipped to other states.
All tricycles shipped to California addresses will include a 20 mph maximum speed limit programmed into the LCD display - the motor will not propel the bike after it has reached 20 mph.
Our tricycles meet Class 2 for Electric Bicycles according to California AB-1096
- Fully operative pedals
- Motor is speed-limited to 20 mph
- Less than 750 watts
